Refund and Returns Policy

Refund and Returns Policy Updated: 2024/03/01

At Skyff 420 Spaza, we prioritize customer satisfaction and strive to ensure a seamless shopping experience. Please review our refund and returns policy outlined below:

Returns Eligibility:

All purchases made through our platform are considered final, and we do not offer reship options. However, we understand that circumstances may arise where a return is necessary. To be eligible for a return, the item must meet the following criteria:

  1. The item must be unused and in the same condition as when you received it.
  2. It must be in its original packaging.

Contact Us:

If you encounter any issues with your order, we encourage you to contact us via email at customersupport@skyff420spaza.co.za. Issues that may warrant a return include:

  1. Receipt of the wrong product.
  2. Incorrect weight of the product.
  3. Significant defects or problems with your order.

Please note that all concerns must be raised within 24 hours of delivery to be eligible for support or complaint resolution.

Documentation Requirement:

To expedite the resolution process, we kindly ask customers to attach a picture of the delivered product in their email. This documentation helps us assess the issue accurately. Please be aware that issues raised without proper documentation may not be addressed.

Refunds and Exchanges:

As part of our service terms, we do not offer refunds on any purchases. All sales are considered final. However, in the event that you receive the wrong product from us, we may provide an exchange. Please ensure that you meet all terms and conditions outlined in this policy for your exchange request to be processed.

Return Process:

If your return request meets the necessary criteria, we will provide you with shipping information and recommend a shipping agent for the return process. Please follow the provided instructions carefully to facilitate the return of your order.

Policy Updates:

Please note that all terms and conditions outlined in this policy are subject to change at any time. We reserve the right to modify our policies as deemed necessary to fulfill our commitment to delivering exceptional service.

For further assistance or inquiries regarding our refund and returns policy, please don’t hesitate to reach out to us at customersupport@skyff420spaza.co.za. We’re here to ensure that your shopping experience with Skyff 420 Spaza exceeds your expectations.